Deliveries
1. Supplier
Deliveries are made via courier service providers.
In the case of delivery by courier, the courier has the right to ask the recipient to present proof of identity. The courier will refuse to hand over the parcel to a minor or a person under the influence of alcohol.
2. Repeat delivery
If the customer is not present at the address provided when placing the order, the courier company will leave a delivery notice. The courier will make two attempts to deliver the parcel, after which it will be returned to the ONLINE STORE. The ONLINE STORE is not responsible for any difficulties in delivering the parcel that are the fault of the customer. After confirming by email or telephone the reasons for the non-delivery of the shipment, the ONLINE STORE will resend the shipment, but the customer will be charged an additional fee in the same amount as that resulting from the first order.
3. Refusal to accept an order
Refusal to accept an order placed by the customer will be equivalent to a violation of these terms and conditions and will result in the money for the goods not being refunded.
Complaints and returns
1. Damaged shipment or shipment not matching the order
If the shipment is found to be inconsistent with the order or damaged upon delivery by the courier company, the customer is required to fill out a damage report together with the courier company employee and inform the ONLINE STORE. The customer is obliged to check that the shipment received is not damaged and does not show signs of having been opened previously. This report will be forwarded to Customer Service and reviewed within 30 business days. Acceptance of the delivery by the customer, confirmed by their signature on the delivery form, will be treated as confirmation that the delivery complies with the order placed.
In the event of goods not complying with the order, the shipping cost shall be borne by the store and the cost of shipping the goods back to the store by the Customer shall be refunded.
The photos on the ONLINE STORE website are for illustrative purposes only and differences between the photos and the actual appearance of the product cannot constitute grounds for a complaint.
2. Complaints and returns
Customers of the ONLINE STORE may return purchased goods within 10 days of delivery without giving a reason for the return. However, the goods must be in their original packaging and the packaging must be intact. In order to return the purchased goods, please fill out the contact form on the store's website, specifying “return of goods” in the subject line.
In the event of damage to the goods during delivery or delivery of products with a manufacturing defect, the customer is obliged to draw up a report with the ONLINE STORE supplier or courier and notify the ONLINE STORE by filling out the contact form on the store's website, contact Customer Service, and then return the goods. After notifying the ONLINE STORE, the customer may return the defective goods and request a refund.
The complaint will be considered within 10 days. The customer will be notified of the outcome of the complaint in writing to the email address or residential address provided during the registration process. Failure to respond within the specified time limit shall be deemed as a positive consideration of the complaint. The ONLINE STORE shall refund the customer for the goods subject to complaint within 7 days of the date of positive consideration of the complaint, to the account provided by the customer during the order or by postal order to the customer's address.
The ONLINE STORE does not accept any cash on delivery shipments.
The photos on the ONLINE STORE website are for illustrative purposes only, and differences between the photos and the actual appearance of the product cannot be used as grounds for complaint.
